Frequently Asked Questions
Everything you need to know about your BigShoes order
What sizes do you carry?
We specialize in extended sizes that are often hard to find in traditional stores. Our collection typically ranges from US Men's size 12 to 20 and US Women's size 10 to 16.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on all unworn footwear in its original packaging. Please note that return shipping labels are provided for a small flat fee which is deducted from your refund.
Are your shoes genuine brands?
Yes, we are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by location and are calculated at the time of purchase.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.